Privacy Policy
This Privacy Policy explains how Signia Siemens Hearing Center Pakistan (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website, contact us, or use our hearing care services in Islamabad and Rawalpindi. Because we provide healthcare-related services, we treat your information — including any health information — with particular care and confidentiality.
Information we collect
Depending on how you interact with us, we may collect the following types of information:
Information you give us
- Contact details — your name, phone number, email address, and (for home visits) your postal address and area.
- Appointment & enquiry details — the service you’re interested in, preferred times, who the appointment is for, and any notes you share with us.
- Health information — information relevant to your hearing care, such as hearing test results, symptoms you describe, and details about hearing devices you use. This is provided during consultations or when you choose to share it with us.
Information we collect automatically
- Technical & usage data — such as your IP address, browser type, device information, and pages visited, collected through cookies and similar technologies (see section 6).
How we collect it
We collect information when you:
- Complete a contact or home-visit booking form on our website;
- Call, WhatsApp, email, or otherwise contact us;
- Visit our clinic or receive a home visit;
- Undergo a hearing assessment or hearing aid fitting; or
- Browse our website (via cookies and analytics).
How we use your information
We use your information to:
- Respond to your enquiries and arrange, confirm, and manage your appointments;
- Provide hearing assessments, hearing aid fittings, home visits, servicing, and aftercare;
- Keep records of the care and products we provide, and arrange manufacturer warranty or servicing where needed;
- Improve our website, services, and customer experience;
- Send you information you have requested or agreed to receive, such as appointment reminders or follow-ups; and
- Comply with our legal and regulatory obligations.
We only send marketing or promotional messages where you have agreed to receive them, and you can opt out at any time.
Health & sensitive information
We understand that information about your hearing and health is sensitive. We collect and use it only for the purpose of providing you with appropriate hearing care, we limit access to staff involved in your care, and we keep it confidential. We will not use your health information for any unrelated purpose without your consent, except where we are required to do so by law.
When we share information
We do not sell your personal information. We may share it only in the following limited circumstances:
- With our team — the audiologists and staff involved in providing your care;
- With trusted service providers — for example, device manufacturers or suppliers (such as for ordering, custom-fitting, or warranty and repair of a hearing aid), and providers who help us run our website or communications, all of whom are expected to protect your information;
- Where required by law — if we are legally obliged to disclose information to a court, regulator, or authority; and
- To protect people — where necessary to protect the safety, rights, or property of you, us, or others.
Cookies & website analytics
Our website may use cookies and similar technologies to help the site function, remember your preferences, and understand how visitors use the site (for example, through analytics tools). You can control or disable cookies through your browser settings, though some parts of the website may not work as intended if you do. Where required, we will ask for your consent to non-essential cookies.
How we protect your information
We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
How long we keep it
We keep your personal and health information only for as long as necessary for the purposes described in this policy, to provide ongoing care and aftercare, and to meet our legal and record-keeping obligations. When information is no longer needed, we take steps to delete or anonymise it securely.
Your rights & choices
Subject to applicable law, you may:
- Request access to the personal information we hold about you;
- Ask us to correct information that is inaccurate or incomplete;
- Ask us to delete information where there is no ongoing need to keep it;
- Withdraw any consent you have given (for example, to marketing messages); and
- Raise a concern about how we handle your information.
To exercise any of these, please contact us using the details in section 13.
Children's privacy
We provide hearing care for people of all ages, including children, but we do not knowingly collect information directly from children online. Where we provide care to a child, we collect information from, and act on the instructions of, a parent or guardian.
Third-party links
Our website may contain links to other websites, such as the official Signia website. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to read the privacy policy of any website you visit.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this page periodically.
How to contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Signia Siemens Hearing Center
Phone: 0300 7882576
Email: info@signiasiemens.pk